Policies
Complaints Policy

The College will thoroughly investigate any complaint, whether informal or formal, relating to the day-to-day operation of the College and the standards of service we provide.

Areas excluded from the policy are:

  • Curriculum content or examination results where other forms of redress are more appropriate such as the examining body or the Qualifications and Curriculum Authority and in the cases complainants should be referred to the appropriate body.
  • Employment issues which are covered by staff Grievance Procedures.
  • Any matter that is the subject of legal action.
  • Any complaint which is deemed to be vexatious or malicious following investigation.

For any complaints or concerns that are unresolved through the College complaints procedure, the Ofsted contact for complaints or concerns is – enquiries@ofsted.gov.uk.  Alternatively, a telephone number is 03001231231

 

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GCSE Exam Results Day

Posted on 15th August 2017 in

Collect your GCSE results: Thursday 24th August

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Animal Management Students Get Creative for Wildlife Trust Hedgehog Haven

Posted on 7th August 2017 in Animal Management

Back in late April, to coincide with Hedgehog Awareness Week, our Animal Management department ran a competition, in partnership with the Kent Wildlife Trust, for our FE and HE students to produce a new design for the Trust’s ‘Best Garden for Hedgehogs’ award, sponsored by Kent Mammal Group.

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Course Information - September

Hadlow Campus

Event date 30th September 2017 at 10:00am
Events